FAQ

 

Often times when people see our prices and realize that they can actually order a custom stair of their design right online, they do so. Since stairs, however are such a customized product, we need to be able to send drawings and communication to you. Hence, we ask that you validate your account by making sure we have the correct email address. We will never call you soliciting your business or trying to go over your quote.

 

 

Some carpentry experience is helpful, you will also need:

• A Hammer
• Framing Square
• Wood Glue
• Drill or Screw Gun
• Some Clamps
• A Tape Measure

Does Right Hand or Left Hand tabs matter when ordering a Closed Box Stair?

No. Right hand or Left hand selection is for other stair types only. You can ignore this tab when building your stairs.

How long will it take to get my stairs?

7 -10 working days from the time the order is placed. Workday ends at 3pm.

Where are you located?

Monroe, NY 10950

Total Rise?

This is a vertical measurement from finished floor to finished floor. Remember that your finished floors are not always installed at time of measure. For example, tile to hardwood is your finished floor measurement, yet you may have concrete and sub floor there now (because tile and hardwood is not yet installed. Calculate the finished floor.

Stair Width?

This measurement is from outside of stringer to outside of stringer. First measure your stair opening. Don’t forget when measuring you allow for Sheetrock or any other wall covering that you may want to put on the walls after the stairs are installed. Typically Sheetrock would slip behind the stringers after stair install. Additionally if measuring for a Closed Box Stair (between two walls), allow at least a .25? of space to allow for any variance in the walls. Lastly, if you are ordering an open stair (wall on one side) the width you enter into our system is stringer to stringer. Hence your open tread will overhang the open stringer by 1.25?.

Floor Opening?

This could be a critical measurement as it determines headroom. For example if you have enough available run to fit a stair with a standard rise and run but the cut out in the floor above the stair is not adequate as you walk up the stair your head can hit the ceiling. If customers do not provide this measurement, we have no way of determining head room.

Available Run?

This is NOT the opening in the floor. This is the amount of space you have on your first floor (or whatever floor your stair will be landing on). This is a horizontal measurement. Is there a door opening there? A wall? Any other immovable object?

L-Shaped Back Wall Measurement?

Provide a Back Wall Measurement. This will largely determine the width of your stairs as well as how many treads you will have.